Almost all businesses that have customers at some point receive complaints from these customers. Often these complaints are perceived as an inconvenience. To some they can even be a major concern. You should note that complaints are not necessarily a bad thing. They are an opportunity to improve. Many quality systems such as ISO identify complaint handling as necessary.

Collection and processing can be one of the biggest challenges associated with customer complaint handling. This is because complaints often arrive into the business in many different ways – letters, emails, sales reps, phone calls etc. This results in the fact that often complaints get ignored, mishandled or lost. The ultimate solution is to have procedures developed so that all complaints can be processed and recorded.

Central customer complaint handling systems such as complaint handling software is often used. This type of system means that staff throughout the organization, and out in the field, a way to record and store each complaint they receive in real time. The software can include methods to attach documentation and also to assign tasks to others for investigation and resolution. It can also be used to record corrective actions, root causes and outcomes. The result of using specialized complaint handling software is that the history of each individual complaint is recorded from the initial contact through to final resolution. Production or service improvements can be determined from this type of information.

Post from: Commze

Complaint Handling Within the Organization

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Our lives depend on our tires!

Last week my tire blew out as I was driving to work. Luckily it wasn’t raining. Anyhow I managed to put my spare on and then drove off to work. That got me thinking about how important the humble tire is to all of our lives. It is basically a lump of rubber filled with air! But our lives depend on them – especially when driving at high speeds. How many of us give them much thought? Do we look at them regularly? Check their pressure? Look for wear? I know I should – but I don’t!!

Anyway I went online and bought a new tire and rim. And what a great experience that was. I went with a company called Performance Plus Tire. They sell their products online and ship out a multitude of products. I got my 22 rims and tires and looked at some of their other offerings including 20 inch rim, and 26 rims. All of their tires and rims are shipped quickly and their great customer service makes buying tires online a pleasure. I recommend you go to Performance Plus if you are looking for items like Goodrich tires or 20 rims.

Our lives depend on our tires and rims. Remember to check them regularly!

Post from: Commze

Tires Affect Us All

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