Archive for September, 2009

September 28, 2009: 2:55 pm: CraigBusiness

The extent of customer service elements reaches far beyond what many people would estimate. A basic example of this can be seen in music concert given by a local band in a local club or establishment. This also provides a nice introduction to the potentially ambiguous nature of actual customer service relationships. Steve Barbarich is one Internet businessman who understands the scope of customer relations and the absolute need for excellence in this area. The root of all positive customer service relationships begins with an un-compromised respect for one’s client or product consumer.

The reason a local band concert is a good example of extended customer service perspectives and also a potential ambiguous nature of the relationship is due to the nature of its attraction and structure. At its essence however, it is a simple situation of the musician or band providing a service to the club patron or consumer, and anytime this occurs, an aspect of customer service can and should be applied.

It is a common perspective on music, musicians and other forms artistic expression, that the concert or event is a product of the artists themselves, and the patrons can either take it or leave it. There is even a common code that restricts artists from selling out, which means catering to public appeal. This is an interesting dynamic when placed in the context of customer service. And while maintaining a positive customer relationship does not require a selling out or betrayal of one’s art, it can create a more positive experience for the consumer and the bottom line is any musician’s career is dependent on their fan base or public appeal. This is why musicians and other artists must walk a line between respect for the customer and respect for their work. And the successful musician will also understand how to develop a positive relationship with their consumer. This is most evident in the rock band Bon Jovi. Jon Bon Jovi may be a rock star, however, he is extremely professional on the stage and has an amazing work ethic and high standards. He is devoted to presenting an incredible show for the fans, and they continually pack the houses he performs in.

September 26, 2009: 7:46 pm: CraigArts & Culture, Travel

Barcelona is one of the world’s greatest cities. It is one of the major financial and cultural centers in Spain, and all of Europe, really, and has a well-founded reputation for doing everything with flair and finesse. Style is very high here, with a Catalan sensibility that takes in the best of the rest of Spain and adds its own sensational flavors. It is extremely individual and proud of its uniqueness, which is why, in Barcelona, boutique hotels are so very splendid. The very idea of a boutique hotel suits the city perfectly, based on their distinctive qualities, and with a fine eye for sumptuous detail. Our hotels are a selection of the best of these, offering you a wide array of choices that are all wonderful in their own individual ways.

It’s possible to while away the entire trip in our hotels, because the amenities are many, and it’s so hospitable that you might think about staying in and enjoying another meal here, or another hour of splendid rest. You can have it all here, and with the marvelous city waiting, you can have even more. Barcelona is a masterpiece of a city, marked by human hands touched by strokes of genius. This is clearly evident in the magnificent Temple Expiatory Sagrada Familia. This is one of Barcelona’s great architectural wonders, and is still not complete. There are estimates that 2026 will see its final touches, but we’ll have to wait. For now, it’s absolutely spectacular.

This gorgeous church was commissioned to Antoni Gaudi , one of Barcelona’s greatest architects, who worked for over 40 years on its construction and design, cut short by his death in 1926. The quick-tempered architect was no doubt an artist, and probably a genius at that, and the Sagrada Familia is a testament to human art as well as faith. The construction is a geometrical wonder, and every nook and cranny are carefully crafted to fit into a splendidly unifying architecture. There are hints of the Art Nouveau of the time, which blend very nicely into Gaudi’s carefully studied Gothic structures, and it’s virtually impossible to find any section and any view here that is not simply gorgeous to behold.

September 22, 2009: 2:46 pm: CraigLeisure, News

Hot tubs are popular with most people and for various reasons. They are excellent investment options not only because many of them improve the value of a home and property, but also because they contribute to healthy lifestyles and can serve a variety of purposes. They are great for parties and entertainment, and can often ensure a full guest list attendance at parties, while they are also perfect for relaxing and stress reduction. Choosehottubsdirect.com is an excellent resource for finding the perfect hot tub to accommodate all of your family’s needs.

One of the more recent trends with hot tub maintenance and operation is the use of solar heating panels to heat the water. This environmental oriented home power resource has become more affordable in recent years due to its increase in popularity and advancements in solar heating panel design and construction. Many packages are self-assembly and installation and can provide most of the electricity needed to run a household. Solar power first became popular with heating pools, and the natural progression was to apply this to the power requirements of hot tub. An investment in solar energy panels can eventually save enough in electricity costs to pay for the hot tub.

Solar water heating systems are usually composed of a fluid system that is used to move the heat that is collected from the solar panels to the necessary point of usage. This is known as a thermal solar collection system. It is important to realize that these systems are not entirely dependent on sunny days to function, but usually have a reserve tank that stores the heat for later use. They were developed to provide for a variety of household needs including laundry and shower heating as well as various business applications. Home pool and spa heating is an excellent application of these systems and can save enormously in power costs each year.

September 12, 2009: 10:43 pm: CraigFood

The restaurant close to Central Park, Tavern on the Green, was originally designed as a pen for sheep. In 1870, the design of Jacob W. Mould was built to house the two hundred sheep that fed on the grass of the Park. For sixty four years the building served this purpose. But in 1934, Robert Moses, the New York Parks Commissioner, decided the building was up for a change. On the other side of the park at that time, was the Central Park Casino. Moses wanted to get rid of the casino, as the swanky and sometimes questionable activities that happened were threatening the integrity of the park, something with in which Moses was concerned.

During the time that Moses was suing the casino owner, he moved the sheep to Prospect Park in Brooklyn, and gave the Shepperd a job in the house for the lions at the Central Park Zoo. The renovations to the building were begun far before he announced to the city, in February of 1934, that this site would now be home to Tavern on the Green. The opening day was October 20th in that year of 1934, and what a night that was. The doormen were decked out and Mayor LaGuardia was the first to open the door with a key made of brass. And so, along with many of the newly constructed New York hotels rated as five star, the Tavern became the newest of Central Park’s attractions.

The people of the city quickly embraced the restaurant and it soon became one of the most popular places to see and be seen. In 1950, after many years, the building was again in need of refurbishing and renovation. One of the top architectural designers of the time, Raymond Loewy, was hired to perform that task, a process that involved the addition of the Elm Room, now referred to as the Park Room. Between the years of 1950 and 1962, the restaurant management changed hands many times, and was eventually shut down in 1974.

But two years later in 1976, a widely successful restaurateur, Warner Leroy, put ten million dollars into, yet again, another renovation project. A project that included the addition of stained glass, original art work and paintings, chandeliers and etched mirrors, and voila…Tavern on the Green breathed new life. Leroy ran the work in progress for many years, always changing the building and adding to its style and to its character. Leroy passed away in 2001, but his daughter continues the work, in progress. New murals are commissioned every year, and now future generations will be able to visit the historical restaurant, whether they are visiting from out of town, or just walking from their flat for a splendid night out. A great hotel to stay at in NYC is the Soho Grand Hotel.

September 10, 2009: 5:11 pm: CraigTravel

New York really does look like it does in all the movies, which makes the city seem familiar in a way. It was like I was visiting a place I saw in a dream. All the buildings, extremely tall, I couldn’t help but look up. I know that’s a dead give-away that I’m a tourist, but they really are very very tall and running together like an endless wall. Many building are historic and many are modern, which in my opinion seems to make New York look less attractive. The classic architecture is truly a treasure and more romantic.

After I got situated in my room of one of the four star New York hotels, I went for a walk, because when I was at JFK Airport , I immediately got on the subway and really liked the people of New York. There was this guy with a small drum kit on the train, drumming away, oblivious to all the people getting on and off. He was totally happy. I thought people might find his drumming annoying, but they weren’t; probably because he was very talented. So, while walking around New York, I felt like something was always happening. The city is so alive with energy, and I caught that enthusiasm. I got the impression that people are either just as excited to be in New York as I am, or they’re a little off kilter from having been here too long. This mix of people was totally enthralling for me. I can see why people come here to try to make it here. It’s a fantastic city. So alive, so wonderful, so intense. I’m so glad that I get a week to experience just the tip of New York, but even the tip is loaded.

Now, I’m off to do the regular touristy thing, like looking up at the skyscrapers.

September 8, 2009: 5:57 pm: CraigTravel

Buddhism is the main religion of Thailand and the country demonstrates one of the most devoted Buddhist populations in the world. It is one of the world’s oldest religions and also one of its largest. Tourists who visit the country and stay in one of the Thailand luxury hotels may or may not be of the Buddhist faith, though they are very likely to be interested in visiting one of the great temples found there. Similar to the other large and historic religions of the world, there are different branches and belief foci in the Buddhist faith. One of the common themes and its traditional perspective on salvation, is the consideration and orientation to the nature of reality. Most of the beliefs and practices of all branches of Buddhism are based on the teachings of Siddhartha Gautama, also known as The Buddha, which translates as the awakened one. Gautama lived in what is now India, in the general time frame of 400 BCE. This coincided roughly with the beginnings of some of Western Europe’s great early playwrights. The purpose of most of the Buddha’s teachings is to reach an understanding of the nature of phenomena’s, to end personal and worldly suffering and also to achieve nirvana. He lectured on the reason for life incarnation and rebirths in the cycle of suffering and strife. There are two primary branches of Buddhism that most of the other sects fall into. They are Mahayana, which is the great vehicle, and Theravada, which generally is interpreted as the school of the elders. Different branches of the religion take a different approach to its teachings and interpretation of the literature. Some followers also include Vajrayana Buddhism as a third major branch. Sub groups such as Zen Buddhism and Tibetan Buddhism are included in the Mahayana branch.

: 4:46 pm: CraigTravel

My next and final stop in India is Mumbai. I’ve talked to every Indian and they still call it Bombay, and in all my conversations with them, I felt like if I called Bombay, Mumbai that I would lose standing. While I was making myself comfortable in my room at one of the four star hotels Mumbai is known for, I did a little research and found out that traditionally, the name of the city is Mumbai in Marathi and Gujarati, Bombay in English. Bambai is Hindi, Urdu and Persian. Since I’m an English speaking European, I talked Bombay with every Indian I met. It’s kind of like how Chennai all the English-speaking Indians, so I will call it Madras. When the Shiv Sena party came into power in 1996, the name of the city was changed to Mumbai, they say in honor of a Hindu Goddess.

Originally, I was going to take about a twenty-four hour train from Chennai to Mumbai. But, I realized that a plane ticket was so much less, it made so much more sense for me to spend one of my final days in India exploring Chennai some more, and not sit on a train for a whole 24 hours, which I’ve already done plenty of, believe me, my but still hurts. While in India, I found out I could fly from one end of the country to the other in two hours, but on a train, it will take well over three days. I like riding the rails, I mean it’s the quintessential India experience, but, heck, I have the money, so why not spend a little more and cover more of the country in less time. The airlines will take better care of me than on a train any day and I got to eat coconut chutney with couscous. Even in the airport, the staff took very good care of me. I never got that riding on the trains.

It was a tough decision, because I really do enjoy the connectedness to the people of India, but I really appreciated having more time to explore India by flying there instead

: 1:06 pm: CraigTravel

Washington certainly has its share of luxury hotels.  DC is one of the world’s most visited destinations, being the center of the action for the government of the U.S., as well as having an extremely vibrant cultural scene.  It is one of the cities that has a long history with a profound reputation, yet is always in the midst of redefining itself.  Some of the most powerful people in the world live here and come through here, so the accommodations are used to pleasing the most discerning palates.  Our hotels are carefully selected according to these high standards, so that you will be sure that you are getting the best in terms of service and style.

You will enjoy having a solid rest in our gorgeous and sumptuously furnished rooms, will a marvelous array of amenities to keep you on the cusp of a perfect rejuvenation.  After enjoying a splendid meal in one of our bistros, it’s a fine time to explore the city, and see what Washington, DC might have to offer you.  For politics and culture, DC attracts some of the best minds in the world, without question.  The city is vibrant and sophisticated, and there are always spectacular things to see.  A fine example of this, which has great appeal for visitors with creative and technological temperaments, would be MGFest.  DC is just one of five cities to host this event, which presents some of the most interesting new works in the world.

MGFest
is a spectacular exposition of new developments in graphics design, and showing their relationships to new media.  This is much more than simply image and technology, but looks for new ways of making art in the new millennium, emphasizing technologies role in the development of visual culture.  Some of the most radical innovators of the last decade will be participating in this event, including David Byrne, KRS-One, Chuck D of Public Enemy, and Nine Inch Nails.  MGFest should appeal to anyone with interest in visual art, film, pop culture, design, and music, and showcases the potential for new forms of technology, all in the heart of Washinton, DC.

September 3, 2009: 12:46 pm: CraigTravel

There are cities in the world that are simply perfectly located, and set to be a place for some of the world’s top restaurants. Sydney with its prime location with easy access to beach and to farmland, is beautifully situated, and has some delightful and scrumptious meals headed in your direction. Our restaurants are carefully selected for their excellence in ambience, reputation, and the quality of the chefs and the food. Our chefs are trained in all the latest culinary trends, and also have achieved high rankings for their abilities in preparing food according to the most meticulous techniques in classical cooking.

You will find something to love here, because sampling the local flavor is one of the most pleasurable things about travel, and we have great respect for this tradition. Food is part of almost every social activity, and memories are both sparked and made through the senses of smell and taste. It is possible to get to know a city through its foods, because history and culture do have roots and expressions in the local flavors. A good meal can also be the centerpiece, or the beginning, or a perfect evening. After a glorious meal in one of our restaurants, it’s time to look at the local culture. For this, Sydney also offers an enormous variety of choices, and a club might be exactly right.

Sydney has had a long history as a great city for music, but it’s likely that you won’t meet someone outside of Australia who remembers that Sydney is the home of the first hip hop magazine in the world, Vaporz. This music glossy covered the best of the local sounds as well as covering the most interesting interntational innovations. There are many locals in Sydney who will remember working for Vaporz at one time or another. Hip hop might be just what the doctor ordered for a night on the town, and you might want to mention Vaporz to buy yourself some street cred.

: 11:39 am: CraigLegal, Politics

When following policies regarding corruption such as bribery, extortion, money laundering and fraud, it is important that those doing the investigations as well as the companies involved in detecting and tracking suspected corrupt behavior, consistent compliance is such an important aspect of the battle, but sometimes an aspect that is difficult to maintain.  The requirements are specific, but even still they are sometimes not followed thoroughly.

As with any activity that requires a constant and diligent effort, learning to surf or learning to play the cello, the only way to ensure a proper return, meaning success, is to be consistent on a daily basis.  For companies with regards to the requirements set upon them for their responsibility for fighting terrorism the consequences of not remaining consistent are far greater that that for the aspiring cello player or surfer.  For a lax approach to following all of the laws, companies or organizations may be held responsible for criminal actions themselves.

They risk penalties, fines, prosecution and the loss of either business or the company entirely.  However, if a company can show that they have been compliant, consistently so, they will not be held liable.  The best way to maintain the constant compliance of employees is simple.  Compliance is rewarded while non compliance is punished.  This may seem to be common sense, however it is written as advice in the Sentencing Guidelines manual itself.

The guidelines suggest ideas such as incentive programs that reward thorough and complete performance with regards to ethical business practices,  and they offer advice on the disciplinary actions that are appropriate for the various levels of failing to take steps in the detection and the prevention of those criminal activities.  There are also suggestions on the course to take when the employee themselves is involved in the criminal behavior.  The guidelines allow leeway with the company for the creative solutions they come up with in order to deal with errant behavior of an employee, as well as their own creative ideas with regards to the incentive programs in regards to performance of an exemplary nature.