The extent of customer service elements reaches far beyond what many people would estimate. A basic example of this can be seen in music concert given by a local band in a local club or establishment. This also provides a nice introduction to the potentially ambiguous nature of actual customer service relationships. Steve Barbarich is one Internet businessman who understands the scope of customer relations and the absolute need for excellence in this area. The root of all positive customer service relationships begins with an un-compromised respect for one’s client or product consumer.
The reason a local band concert is a good example of extended customer service perspectives and also a potential ambiguous nature of the relationship is due to the nature of its attraction and structure. At its essence however, it is a simple situation of the musician or band providing a service to the club patron or consumer, and anytime this occurs, an aspect of customer service can and should be applied.
It is a common perspective on music, musicians and other forms artistic expression, that the concert or event is a product of the artists themselves, and the patrons can either take it or leave it. There is even a common code that restricts artists from selling out, which means catering to public appeal. This is an interesting dynamic when placed in the context of customer service. And while maintaining a positive customer relationship does not require a selling out or betrayal of one’s art, it can create a more positive experience for the consumer and the bottom line is any musician’s career is dependent on their fan base or public appeal. This is why musicians and other artists must walk a line between respect for the customer and respect for their work. And the successful musician will also understand how to develop a positive relationship with their consumer. This is most evident in the rock band Bon Jovi. Jon Bon Jovi may be a rock star, however, he is extremely professional on the stage and has an amazing work ethic and high standards. He is devoted to presenting an incredible show for the fans, and they continually pack the houses he performs in.