Archive for September, 2009

September 28, 2009: 2:55 pm: CraigBusiness

The extent of customer service elements reaches far beyond what many people would estimate. A basic example of this can be seen in music concert given by a local band in a local club or establishment. This also provides a nice introduction to the potentially ambiguous nature of actual customer service relationships. Steve Barbarich is one Internet businessman who understands the scope of customer relations and the absolute need for excellence in this area. The root of all positive customer service relationships begins with an un-compromised respect for one’s client or product consumer.

The reason a local band concert is a good example of extended customer service perspectives and also a potential ambiguous nature of the relationship is due to the nature of its attraction and structure. At its essence however, it is a simple situation of the musician or band providing a service to the club patron or consumer, and anytime this occurs, an aspect of customer service can and should be applied.

It is a common perspective on music, musicians and other forms artistic expression, that the concert or event is a product of the artists themselves, and the patrons can either take it or leave it. There is even a common code that restricts artists from selling out, which means catering to public appeal. This is an interesting dynamic when placed in the context of customer service. And while maintaining a positive customer relationship does not require a selling out or betrayal of one’s art, it can create a more positive experience for the consumer and the bottom line is any musician’s career is dependent on their fan base or public appeal. This is why musicians and other artists must walk a line between respect for the customer and respect for their work. And the successful musician will also understand how to develop a positive relationship with their consumer. This is most evident in the rock band Bon Jovi. Jon Bon Jovi may be a rock star, however, he is extremely professional on the stage and has an amazing work ethic and high standards. He is devoted to presenting an incredible show for the fans, and they continually pack the houses he performs in.

September 26, 2009: 7:46 pm: CraigArts & Culture, Travel

Barcelona is one of the world’s greatest cities. It is one of the major financial and cultural centers in Spain, and all of Europe, really, and has a well-founded reputation for doing everything with flair and finesse. Style is very high here, with a Catalan sensibility that takes in the best of the rest of Spain and adds its own sensational flavors. It is extremely individual and proud of its uniqueness, which is why, in Barcelona, boutique hotels are so very splendid. The very idea of a boutique hotel suits the city perfectly, based on their distinctive qualities, and with a fine eye for sumptuous detail. Our hotels are a selection of the best of these, offering you a wide array of choices that are all wonderful in their own individual ways.

It’s possible to while away the entire trip in our hotels, because the amenities are many, and it’s so hospitable that you might think about staying in and enjoying another meal here, or another hour of splendid rest. You can have it all here, and with the marvelous city waiting, you can have even more. Barcelona is a masterpiece of a city, marked by human hands touched by strokes of genius. This is clearly evident in the magnificent Temple Expiatory Sagrada Familia. This is one of Barcelona’s great architectural wonders, and is still not complete. There are estimates that 2026 will see its final touches, but we’ll have to wait. For now, it’s absolutely spectacular.

This gorgeous church was commissioned to Antoni Gaudi , one of Barcelona’s greatest architects, who worked for over 40 years on its construction and design, cut short by his death in 1926. The quick-tempered architect was no doubt an artist, and probably a genius at that, and the Sagrada Familia is a testament to human art as well as faith. The construction is a geometrical wonder, and every nook and cranny are carefully crafted to fit into a splendidly unifying architecture. There are hints of the Art Nouveau of the time, which blend very nicely into Gaudi’s carefully studied Gothic structures, and it’s virtually impossible to find any section and any view here that is not simply gorgeous to behold.

September 22, 2009: 2:46 pm: CraigLeisure, News

Hot tubs are popular with most people and for various reasons. They are excellent investment options not only because many of them improve the value of a home and property, but also because they contribute to healthy lifestyles and can serve a variety of purposes. They are great for parties and entertainment, and can often ensure a full guest list attendance at parties, while they are also perfect for relaxing and stress reduction. Choosehottubsdirect.com is an excellent resource for finding the perfect hot tub to accommodate all of your family’s needs.

One of the more recent trends with hot tub maintenance and operation is the use of solar heating panels to heat the water. This environmental oriented home power resource has become more affordable in recent years due to its increase in popularity and advancements in solar heating panel design and construction. Many packages are self-assembly and installation and can provide most of the electricity needed to run a household. Solar power first became popular with heating pools, and the natural progression was to apply this to the power requirements of hot tub. An investment in solar energy panels can eventually save enough in electricity costs to pay for the hot tub.

Solar water heating systems are usually composed of a fluid system that is used to move the heat that is collected from the solar panels to the necessary point of usage. This is known as a thermal solar collection system. It is important to realize that these systems are not entirely dependent on sunny days to function, but usually have a reserve tank that stores the heat for later use. They were developed to provide for a variety of household needs including laundry and shower heating as well as various business applications. Home pool and spa heating is an excellent application of these systems and can save enormously in power costs each year.

September 12, 2009: 10:43 pm: CraigFood

The restaurant close to Central Park, Tavern on the Green, was originally designed as a pen for sheep. In 1870, the design of Jacob W. Mould was built to house the two hundred sheep that fed on the grass of the Park. For sixty four years the building served this purpose. But in 1934, Robert Moses, the New York Parks Commissioner, decided the building was up for a change. On the other side of the park at that time, was the Central Park Casino. Moses wanted to get rid of the casino, as the swanky and sometimes questionable activities that happened were threatening the integrity of the park, something with in which Moses was concerned.

During the time that Moses was suing the casino owner, he moved the sheep to Prospect Park in Brooklyn, and gave the Shepperd a job in the house for the lions at the Central Park Zoo. The renovations to the building were begun far before he announced to the city, in February of 1934, that this site would now be home to Tavern on the Green. The opening day was October 20th in that year of 1934, and what a night that was. The doormen were decked out and Mayor LaGuardia was the first to open the door with a key made of brass. And so, along with many of the newly constructed New York hotels rated as five star, the Tavern became the newest of Central Park’s attractions.

The people of the city quickly embraced the restaurant and it soon became one of the most popular places to see and be seen. In 1950, after many years, the building was again in need of refurbishing and renovation. One of the top architectural designers of the time, Raymond Loewy, was hired to perform that task, a process that involved the addition of the Elm Room, now referred to as the Park Room. Between the years of 1950 and 1962, the restaurant management changed hands many times, and was eventually shut down in 1974.

But two years later in 1976, a widely successful restaurateur, Warner Leroy, put ten million dollars into, yet again, another renovation project. A project that included the addition of stained glass, original art work and paintings, chandeliers and etched mirrors, and voila…Tavern on the Green breathed new life. Leroy ran the work in progress for many years, always changing the building and adding to its style and to its character. Leroy passed away in 2001, but his daughter continues the work, in progress. New murals are commissioned every year, and now future generations will be able to visit the historical restaurant, whether they are visiting from out of town, or just walking from their flat for a splendid night out. A great hotel to stay at in NYC is the Soho Grand Hotel.

September 10, 2009: 5:11 pm: CraigTravel

New York really does look like it does in all the movies, which makes the city seem familiar in a way. It was like I was visiting a place I saw in a dream. All the buildings, extremely tall, I couldn’t help but look up. I know that’s a dead give-away that I’m a tourist, but they really are very very tall and running together like an endless wall. Many building are historic and many are modern, which in my opinion seems to make New York look less attractive. The classic architecture is truly a treasure and more romantic.

After I got situated in my room of one of the four star New York hotels, I went for a walk, because when I was at JFK Airport , I immediately got on the subway and really liked the people of New York. There was this guy with a small drum kit on the train, drumming away, oblivious to all the people getting on and off. He was totally happy. I thought people might find his drumming annoying, but they weren’t; probably because he was very talented. So, while walking around New York, I felt like something was always happening. The city is so alive with energy, and I caught that enthusiasm. I got the impression that people are either just as excited to be in New York as I am, or they’re a little off kilter from having been here too long. This mix of people was totally enthralling for me. I can see why people come here to try to make it here. It’s a fantastic city. So alive, so wonderful, so intense. I’m so glad that I get a week to experience just the tip of New York, but even the tip is loaded.

Now, I’m off to do the regular touristy thing, like looking up at the skyscrapers.

September 8, 2009: 5:57 pm: CraigTravel

Buddhism is the main religion of Thailand and the country demonstrates one of the most devoted Buddhist populations in the world. It is one of the world’s oldest religions and also one of its largest. Tourists who visit the country and stay in one of the Thailand luxury hotels may or may not be of the Buddhist faith, though they are very likely to be interested in visiting one of the great temples found there. Similar to the other large and historic religions of the world, there are different branches and belief foci in the Buddhist faith. One of the common themes and its traditional perspective on salvation, is the consideration and orientation to the nature of reality. Most of the beliefs and practices of all branches of Buddhism are based on the teachings of Siddhartha Gautama, also known as The Buddha, which translates as the awakened one. Gautama lived in what is now India, in the general time frame of 400 BCE. This coincided roughly with the beginnings of some of Western Europe’s great early playwrights. The purpose of most of the Buddha’s teachings is to reach an understanding of the nature of phenomena’s, to end personal and worldly suffering and also to achieve nirvana. He lectured on the reason for life incarnation and rebirths in the cycle of suffering and strife. There are two primary branches of Buddhism that most of the other sects fall into. They are Mahayana, which is the great vehicle, and Theravada, which generally is interpreted as the school of the elders. Different branches of the religion take a different approach to its teachings and interpretation of the literature. Some followers also include Vajrayana Buddhism as a third major branch. Sub groups such as Zen Buddhism and Tibetan Buddhism are included in the Mahayana branch.

: 4:46 pm: CraigTravel

My next and final stop in India is Mumbai. I’ve talked to every Indian and they still call it Bombay, and in all my conversations with them, I felt like if I called Bombay, Mumbai that I would lose standing. While I was making myself comfortable in my room at one of the four star hotels Mumbai is known for, I did a little research and found out that traditionally, the name of the city is Mumbai in Marathi and Gujarati, Bombay in English. Bambai is Hindi, Urdu and Persian. Since I’m an English speaking European, I talked Bombay with every Indian I met. It’s kind of like how Chennai all the English-speaking Indians, so I will call it Madras. When the Shiv Sena party came into power in 1996, the name of the city was changed to Mumbai, they say in honor of a Hindu Goddess.

Originally, I was going to take about a twenty-four hour train from Chennai to Mumbai. But, I realized that a plane ticket was so much less, it made so much more sense for me to spend one of my final days in India exploring Chennai some more, and not sit on a train for a whole 24 hours, which I’ve already done plenty of, believe me, my but still hurts. While in India, I found out I could fly from one end of the country to the other in two hours, but on a train, it will take well over three days. I like riding the rails, I mean it’s the quintessential India experience, but, heck, I have the money, so why not spend a little more and cover more of the country in less time. The airlines will take better care of me than on a train any day and I got to eat coconut chutney with couscous. Even in the airport, the staff took very good care of me. I never got that riding on the trains.

It was a tough decision, because I really do enjoy the connectedness to the people of India, but I really appreciated having more time to explore India by flying there instead

: 1:06 pm: CraigTravel

Washington certainly has its share of luxury hotels.  DC is one of the world’s most visited destinations, being the center of the action for the government of the U.S., as well as having an extremely vibrant cultural scene.  It is one of the cities that has a long history with a profound reputation, yet is always in the midst of redefining itself.  Some of the most powerful people in the world live here and come through here, so the accommodations are used to pleasing the most discerning palates.  Our hotels are carefully selected according to these high standards, so that you will be sure that you are getting the best in terms of service and style.

You will enjoy having a solid rest in our gorgeous and sumptuously furnished rooms, will a marvelous array of amenities to keep you on the cusp of a perfect rejuvenation.  After enjoying a splendid meal in one of our bistros, it’s a fine time to explore the city, and see what Washington, DC might have to offer you.  For politics and culture, DC attracts some of the best minds in the world, without question.  The city is vibrant and sophisticated, and there are always spectacular things to see.  A fine example of this, which has great appeal for visitors with creative and technological temperaments, would be MGFest.  DC is just one of five cities to host this event, which presents some of the most interesting new works in the world.

MGFest
is a spectacular exposition of new developments in graphics design, and showing their relationships to new media.  This is much more than simply image and technology, but looks for new ways of making art in the new millennium, emphasizing technologies role in the development of visual culture.  Some of the most radical innovators of the last decade will be participating in this event, including David Byrne, KRS-One, Chuck D of Public Enemy, and Nine Inch Nails.  MGFest should appeal to anyone with interest in visual art, film, pop culture, design, and music, and showcases the potential for new forms of technology, all in the heart of Washinton, DC.

September 3, 2009: 3:19 pm: CraigNews

With his recent biography, called Hunter S. Thompson: An Insider’s View of Deranged, Depraved, Drugged Out Brilliance, of late gonzo journalist, Hunter S. Thompson, friend Jay Cowan relates his experiences and the time he lived with the addiction treatment eschewing writer.  He knew Thompson during the last thrity years of his life when he took refuge in his home in Aspen in a place called Owl Farm.

Cowan lived with Thompson in on again, off again arrangement until he turned thirty-five and moved out for good.  The two writers met when Cowan was still in high school and the lead editor for the class yearbook during the political race for mayor.

Because of Thompson’s infamous reputation for a wild and insatiable appetite for drugs and alcohol, Cowan gives other details that help to humanize Thompson.

Cowan demonstrates in his autobiography that he was one of his closer friends out of the inner circle that Thompson kept throughout the years.  He shows that the journalist actually had a growing concern with how the public viewed his insane and crazy persona as his only facet, and therefore only wanted more.   Cowan hints that this probably manipulated his already extreme addiction into a worse problem as the years went on.    With the number of shots and barbiturates that he consumed, his slow deterioration seemed inappropriate to his image, a situation that bothered Thompson as well.

As his addictions worsened—that threat of lawsuits was a common problem, his increasing number of passed out states, and cocaine tabs were talked about like laundry bills—Cowan took action with some of the other friends of Thompson who were worried about him.  They attempted to stage an alcohol abuse intervention that sadly went awry.  By that time in his life, the drugs and alcohol he consumed had become fundamentally linked to who he was as not only a writer but as person.

Despite these addictions and never having received any help whatsoever for them through a residential drug treatment center, Thompson remained as intelligent and quick-witted as ever, even into his old age.  Though many may not have agreed with his controversial views, he was nevertheless a deeply influential writer on what we know as journalism today.

: 12:46 pm: CraigTravel

There are cities in the world that are simply perfectly located, and set to be a place for some of the world’s top restaurants. Sydney with its prime location with easy access to beach and to farmland, is beautifully situated, and has some delightful and scrumptious meals headed in your direction. Our restaurants are carefully selected for their excellence in ambience, reputation, and the quality of the chefs and the food. Our chefs are trained in all the latest culinary trends, and also have achieved high rankings for their abilities in preparing food according to the most meticulous techniques in classical cooking.

You will find something to love here, because sampling the local flavor is one of the most pleasurable things about travel, and we have great respect for this tradition. Food is part of almost every social activity, and memories are both sparked and made through the senses of smell and taste. It is possible to get to know a city through its foods, because history and culture do have roots and expressions in the local flavors. A good meal can also be the centerpiece, or the beginning, or a perfect evening. After a glorious meal in one of our restaurants, it’s time to look at the local culture. For this, Sydney also offers an enormous variety of choices, and a club might be exactly right.

Sydney has had a long history as a great city for music, but it’s likely that you won’t meet someone outside of Australia who remembers that Sydney is the home of the first hip hop magazine in the world, Vaporz. This music glossy covered the best of the local sounds as well as covering the most interesting interntational innovations. There are many locals in Sydney who will remember working for Vaporz at one time or another. Hip hop might be just what the doctor ordered for a night on the town, and you might want to mention Vaporz to buy yourself some street cred.

: 11:39 am: CraigLegal, Politics

When following policies regarding corruption such as bribery, extortion, money laundering and fraud, it is important that those doing the investigations as well as the companies involved in detecting and tracking suspected corrupt behavior, consistent compliance is such an important aspect of the battle, but sometimes an aspect that is difficult to maintain.  The requirements are specific, but even still they are sometimes not followed thoroughly.

As with any activity that requires a constant and diligent effort, learning to surf or learning to play the cello, the only way to ensure a proper return, meaning success, is to be consistent on a daily basis.  For companies with regards to the requirements set upon them for their responsibility for fighting terrorism the consequences of not remaining consistent are far greater that that for the aspiring cello player or surfer.  For a lax approach to following all of the laws, companies or organizations may be held responsible for criminal actions themselves.

They risk penalties, fines, prosecution and the loss of either business or the company entirely.  However, if a company can show that they have been compliant, consistently so, they will not be held liable.  The best way to maintain the constant compliance of employees is simple.  Compliance is rewarded while non compliance is punished.  This may seem to be common sense, however it is written as advice in the Sentencing Guidelines manual itself.

The guidelines suggest ideas such as incentive programs that reward thorough and complete performance with regards to ethical business practices,  and they offer advice on the disciplinary actions that are appropriate for the various levels of failing to take steps in the detection and the prevention of those criminal activities.  There are also suggestions on the course to take when the employee themselves is involved in the criminal behavior.  The guidelines allow leeway with the company for the creative solutions they come up with in order to deal with errant behavior of an employee, as well as their own creative ideas with regards to the incentive programs in regards to performance of an exemplary nature.

September 2, 2009: 5:30 pm: CraigLegal, Politics

Consistency in practice and enforcement to ensure a company’s compliance to the rules  and regulations set up by the FCPA, which set out to deter and to stop corporate corruption, is one of the hardest aspects for these companies to follow through practicing and enforcing.  For some reason, these corporations, although they may start out in compliance, and may keep a steady pace for some time, they tend to fall into a downward spiral in not keeping consistent within their organizations.

Their efforts seem to fade and disappear over time.  The ones in charge of this enforcement seem to replace diligence with relativism, at every turn.  Sometimes this is marked by a lax adherence to the regulations, as the pressure on the company begins to grow in relation to the businesses ventures or joint agreements with prospective foreign companies threaten to walk away if the due diligence is continued.  This is especially so when that client would be a really great account to score.

The FCPA regulations have been in place for some time, enough time that foreign companies with sophisticated teams of lawyers are beginning to accuse those policies as demeaning and insulting.  If the complaints seem rational, and if the foreign company is threatening to walk away from the deal, agreement are softened, policies are not enforced, thereby weakening the obligation of the state side company to follow the guidelines of compliance, sometimes by just a little bit, sometimes by quite a lot.

This has been the case too, in dealings with countries that are staunchly and strictly nationalistic, such as Russia or China.  Representatives from these two countries state that the laws of the FCPA are insulting, not only to their own legal systems, but to their own personal selves, inferring that they perceive the guidelines and the following of those guidelines as accusations, or that they themselves are not duly diligent.  In any case, it seems that if these foreign companies that are putting up such a struggle would not do so, where they to be operating and conducting business above board.  It just leads one to wonder, just what may they be so afraid of?

: 3:49 pm: CraigTravel

The Day of the Dead is a celebration of life not death! It is a celebration of our lives and the lives of the loved ones and ancestors that have gone on before us. To prepare for the Day graves sites, cemetaries and altars are cleaned up and decorated with flowers and colorful statues of saints. Feats with great quantities of food are prepared which usually feature the favorite foods and dinks of those who have passed on before us. On the Day of the Dead feasts and parties are held at the gravesides recently cleaned and decorated of the relatives and loved ones. Food and drink are offered to the spirits of the dead and candles lit to light the darkness and help everyone see their way. This day of the dead I will be in a 5 star Singapore hotel far from the action of the day. This Day of the Dead there will be having a celebration at Conspire Gallery, 5th Street and Roosevelt in downtown Phoenix. The date is still being determined at this writing.  However I am busily creating pieces so you can get your Dead on! The jewelry will be laden with carved bone and wood skulls. To some these skulls are seemingly morbid, but I prefer to see the skulls as representations of our ancestors looking out for us; their ever and eternal presence in our lives and hearts.
I‘ve created a necklace that has incorporated bone and wood skulls with glass beads and lava. I see the lava as grounding and transforming as it comes from deep in the ground, enters in this plain in molten form and crystallizes into rock.  Combined with the skulls you have your ancestors watching over your transformation from hot molten liquid to a perfectly crystallized enlightened being. Additionally I’ve made several sets of earrings with skulls. One pair features three successively smaller skulls hang from one another. These look like a Tantric crown upside down. Another has one of my favorite carved bone skulls, they are elongated and remind me of Tiki statues. A couple of bracelet and malas have been made mixing bone skulls with carnelian, horn and wood. With the celebrations coming up at the beginning of November I will be busy with these skull creations.

: 12:22 pm: CraigEconomy, Legal, Politics

When a financial institution is connected with terrorist financing, this will most likely be the end of that institution’s lifespan. In the world today, not only is there a legal response to acts of terrorism and those who provide the funds for those acts, but there is an emotional response as well. In the years following the terrorist attacks on New York City and the Pentagon, and the current times of the acts of terrorism in other countries being broadcast on the nightly news and spread across the Internet, the public is now more aware than any of the effects that corruption and terrorism has on human lives.

When an institution or a company is linked in any way to such activities it will have disastrous effects on their reputation, and on the country in which they are located as well. All those involved in having business relations with others, with strangers, need to be aware of the steps to take in order to ensure that this does not happen.

There are certain policies that all American banks and corporations follow such as the “know your customer” policy set up by the Foreign Corrupt Practices Act. And while the steps taken as laid out by the Act are considered to be policies and procedures, the act of not following the guidelines is a federal crime, punishable to the same extent of the law as are those who commit the acts of corruption themselves are. For when an institution fails to follow the concept of due diligence, if their employees become lazy in their efforts to fully examine those in which they are about to do business with, the ramifications are devastating. Innocent companies can meet their ruin by simply failing to do their jobs consistently and by not keeping accurate records of the transactions in which they are a part.

: 3:40 am: CraigBusiness, Politics

Corruption is wide spread.  And while many steps are being taken to end it, those steps need to be followed consistently and efficiently.  One way in which companies do this is to ensure that their employees are following regulatory compliance procedures, that they do not become lax nor lazy with regards simply, to how they do their job.  This means that any goal that one has, or project, or the following of company procedures, is done so in a way that all those involved are aware of the necessary steps to be taken, and are giving their all towards following those steps on a regular basis.

Such cases as the 2001 Enron scandal, or in the current corruption scandal involving the Bank of Tanzania, CEO’s and presidents of the corporations in the United States, and throughout the world, finding it necessary that these guidelines are followed specifically so that they themselves do not end up in the same situation.  The rules must be made clear, must have exact definitions so that there are no misunderstandings.

This is true for not only publicly owned companies, but the governments of the countries of the world as well.  For many years it was not easy to understand just what the definition of being effectively compliant meant.  However, when one is trying to set up a plan for their own company there are many resources for them to draw information from.  Guidelines for setting up a plan can be found by reading the United States Sentencing Commission.  Chapter eight of that document outlines procedures one can go about taking in order to make certain that their plan is effective and efficient.

One such Internet site, set up by the United States Small Business Administration not only lists several suggestions, but also provides specific detail about where one may go to find out more information.  There are many companies as well, that specialize in the audits of the internal business procedures, and will offer their assistance in ensuring that a company’s plan is effective.

September 1, 2009: 11:37 am: CraigAutomotive

The discount tires of a motorcycle or a car play a large role in the safety of the vehicle.  Decisions will need to be based according to the conditions in which one will be driving, as well as to the make of the bike or vehicle.  This should always be a consideration, but one should take special care in the times of the year when the temperatures at the extreme, such as summer time in Florida, or the winter months in Minnesota.  If one is dealing with ice and snow and slush, the traction is very important to consider.

The Cooper tire corporation takes special care in producing tires that will be best suited and safe give various environmental circumstances.  Have the right tires for one’s situation can mean the difference of avoiding an accident, and a potentially life and death situation.  There are simple steps to considered when choosing the right tires, this is not as complicated as it may seem.  The first aspect in tire selection is easy, simply look towards the manufacturers recommendations regarding the size and kind of tires they suggest for your particular make and model.  This is to be found in the ownership manual.

Tires meant specifically to handle icy or muddy conditions will mean the difference in the owner’s ability to maneuver through the snow and sleet.   In some cities it is necessary to buy two different sets of tires, the snow tires with the metal spikes for the ice and the regular tires for the remainder of the year.  Though one must check the laws of their home state, as ten states now ban the metal studded general tire.  It is important if at all possible to have all four tires mounted at the same time, and to make certain that they are all the same type and size.  Paying attention when purchasing tires will mean a long life for the tires, as well as safer roads ahead for the driver.